Hi everyone: This is my first appearance on the Adobe community forums. I have been using Adobe Acrobat PRO XI on my laptop since 2014. Lately, when I - 9193214.
You can sometimes resolve the update-related errors by reinstalling Acrobat or Reader.
Then, Adobe PDF printer interfaces with the Adobe Acrobat Distiller application to create a PDF file. In MS Office 2007, 2010, 2016, and 365, PDFMaker uses the AdobePDF Library to convert a Microsoft Office document to PDF. Acrobat Distiller or Adobe PDF Printer can also be used independently to create PDF files. The Adobe Acrobat User Community is a global resource for users of Acrobat and PDF, with free eseminars, tips, tutorials, videos and discussion forums. AcrobatUsers.com These forums are now Read Only. Moreover, Adobe Acrobat XI is a end of support product. Its is recommended to upgrade to the latest version available to get the latest features and improved security measures. To know more about the end of support product you may refer to the link - End of support for Adobe Acrobat XI and Reader XI. Adobe Acrobat Pro DC makes your job easier every day with the trusted PDF converter. Acrobat Pro is the complete PDF solution for working anywhere.
Uninstall Reader from your computer:
- Open the Run command dialog by pressing the Windows key and the R key.
- In the dialog, type Control Panel and click OK.
- In the Control Panel, select Program and Features, and then select Reader from the list of installed programs.
- Click Uninstall and follow the prompts to uninstall Reader.
Reinstall the latest version of Reader on your computer:
- Go to the Adobe Reader Downloads page and click Download Acrobat Reader.
- Allow the Download Manager sufficient time to download all necessary installation files. Then follow the prompts to install Reader.
Note:
If you face any problem, try using a different web browser.
Uninstall Acrobat from your computer:
- Open the Run command dialog by pressing the Windows key and the R key.
- In the dialog, type Control Panel and click OK.
- In the Control Panel, select Program and Features, and then select Acrobat from the list of installed programs.
- Click Uninstall and follow the prompts to uninstall Acrobat.
Reinstall the latest version of Acrobat on your computer:
- Go to the Acrobat Download and installation help page, and then follow the link to download and install your version of Acrobat.
Note:
If you have an old version of Acrobat, reinstall Acrobat using the downloaded setup or DVD.
For details on how to configure and troubleshoot the Updater, see the Acrobat-Reader Updater Guide.
Like most Windows applications, Acrobat and Reader use Microsoft Windows Installer technology for installing updates. If the update fails, you can get one of the following Microsoft Installer errors. The list is not comprehensive. Adobe updates the list as it learns more solutions to common errors. If your error is not listed here, you can check Windows Installer Error Messages on the Microsoft site.
| Error | Title | Solution |
| 1067 | Update failed. The process terminated unexpectedly. | Try downloading Reader directly from this page. |
| 1309 | Error reading from file: <location of the file> -Or- Error attempting to open the source file: <location of the file> | See Error 1321 or 1309 | Install | CS4, CS5 | Windows and |
| 1310 | Error writing to file: C:Config.Msi.... Verify that you have access to that directory. | See Error '1310: Error writing to file: C:Config.Msi...' | CS4 products. |
| 1311 | Could not locate source file cabinet: [filename]. | See Error 1311, 1335, or 2350 'Source file not found...data1.cab' when installing Adobe products | Windows. |
| 1321 | The Installer has insufficient privileges to modify this file: c:Windowssystem32MacromedFlash FlashPlayerTrustAcrobatConnect.cfg. | See Error 1321 or 1309 | Install | CS4, CS5, CS5.5 | Windows. |
| 1324 | Volume invalid or the path contains an invalid character | Use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat. |
| 1327 | Invalid drive | See Error 1327 | 'Invalid Drive' | Install | CS4, CS5, Acrobat, Reader. Alternative solution: This error sometimes appears when a drive is mapped for the user and the installer is running in a system context. Change the access permissions on the network folder to “write” for everyone to the shared folder or drive. |
| 1328 | Error applying | See Error 1328: Error applying patch to file. |
| 1335 | The cabinet file '[filename]' required for this installation is corrupt and cannot be used. This error could indicate a network error, an error reading from the | The source cabinet is corrupt. See Windows Installer Error Messages. |
| 1401, 1402, 1404, 1406 | Could not [perform some action] for [key or value]. | These errors occur when the Windows installer cannot successfully modify the registry. Quick solutions:
See also: |
| 1500 | Another installation is already in progress. Complete that installation before proceeding with this installation. | See Error 1704 or 1500 | Install, remove | CS4 | Windows. |
| 1601 | Out of disk space | Ensure that you have enough disk space on your primary disk and update it again. |
| 1603 | A fatal error occurred during installation or #_AdobeError_#1603 | Shut down Microsoft Office and all web browsers. Then, in Acrobat or Reader, choose Help > Check for Updates. See also Error 1603 | Install | CS3, CS4 products. |
| 1606 | Could not access network location | Try using Microsoft Troubleshooter | Windows 10, Windows 8/8.1/7. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot resolve the problem after using the Troubleshooter, see Error 1606 | Install | Acrobat 8, 9 | CS4. |
1612, | The installation source for this product is not available. Verify that the source exists and that you can access it. This patch package could not be opened. Verify that the patch package exists and that you can access it. Or, contact the application vendor to verify that it is a valid Windows Installer patch package. | Run Microsoft Installation fixer. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you still see the error, use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat. |
| 1618 | Another installation is already in progress. Complete that installation before proceeding with this install. | Another install is in progress and MSI is busy. |
| 1622 | Error opening installation log file. Verify that the specified log file location exists and that you can write to it. | Stop and restart the Explorer.exe process using Windows Task Manager. For more information, see Error opening installation log file. Verify that the specified location exists and is writable. |
| 1624 | Error applying transforms. Verify that the specified transform paths are valid. | This error indicates that your Acrobat/Reader installation was customized with the use of a Transforms (.MST) file. The .MST file could be missing from its original location or corrupted. This error could also occur when downloading and updating with the Adobe Application Manager. The error can be bypassed by downloading the update separately from installing it. That is, save the To download and install the update, locate the latest update for Acrobat or Reader here: After clicking Proceed to Download and then Download Now, click Save or Save As to save the file to your computer. After downloading, locate the patch file on your computer and double-click the file to run the update. For Windows, patch |
| 1625 | Update failed. Update not permitted by system policy. -OR- This installation is forbidden by system policy. |
|
| 1646 | Uninstallation of the update package is not supported. | Use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat. |
| 1648 | No Valid sequence could be found for the set of patches. | Run Microsoft Installation fixer. Try updating Reader or Acrobat. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you still see the error, use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat. |
| 1704 | An installation of [product name] is currently suspended. | See Error 1704 or 1500 | Install, remove | CS4 | Windows. |
| 1706 | No valid source could be found for [product name]. | One or more of the installer files that the Updater downloaded cannot be found. Sometimes, you can browse for the resource by using Add/Remove Programs in the Control Panel and trying to repair the application. When the dialog appears indicating that the resource is unavailable, browse the needed file. You can also get the MSI either from your Installation disc or from www.adobe.com/downloads (Reader only). |
| 1714 | The older version of [product name] cannot be removed. Contact your technical support group. | Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot uninstall, install, or update the program after using the Fix it wizard, see the solutions in Error 1714 | Acrobat, Reader. |
| 1722 | There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. | See Error 1722 while installing or updating Acrobat DC or Acrobat Reader DC on Windows. |
| 1921 | Windows search could not be stopped. Verify that you have sufficient privileges to stop system services. | Stop the Windows Search service using Windows Tasks Manager:
Try installing Adobe Acrobat Reader. |
| 2203 | Database: C:WindowsInstaller<filename>. Cannot open database file. System error - <number>. | See Error 2203 | Install Creative Suite products or updates. |
| 28000 | Installation of the Acrobat Licensing Module has failed. | Error 28000 Acrobat | How to prevent the rollback of Acrobat installation on Windows 64-bit |
The Adobe Error 16 is a usual error that occurs with Adobe CC (Creative Cloud) or Adobe CS (Creative Suite) applications. This error may occur while you are starting any of the Adobe CC or CS applications, such as Adobe Photoshop, Illustrator, Acrobat Reader, Dreamweaver, Indesign, Lightroom, etc. When this error occurs, the Adobe application you started will crash and Adobe Error 16 pop-up will show up.
In this article, I will help you find solutions to fix Adobe Error 16 which basically prevents you from using any of the Adobe applications.
But, before we proceed with the solutions, let us understand what are the reasons that may lead to Adobe Error 16. This will help you fix the issue more conveniently. The reasons may be:
- The Adobe Applications lack proper permissions to operate.
- Corrupted or Incompatible installation file downloaded.
- Corrupted or Missing Windows Registry files.
Let us try to fix the Adobe Error 16 issue with the help of various methods that proved to be useful to other users.
How To Fix Adobe Error 16 in Window 10
#1 – Run Adobe Application With Admin Rights
The Adobe Error 16 is a usual error that occurs with Adobe CC (Creative Cloud) or Adobe CS (Creative Suite) applications. This error may occur while you are starting any of the Adobe CC or CS applications, such as Adobe Photoshop, Illustrator, Acrobat Reader, Dreamweaver, Indesign, Lightroom, etc. When this error occurs, the Adobe application you started will crash and Adobe Error 16 pop-up will show up.
In this article, I will help you find solutions to fix Adobe Error 16 which basically prevents you from using any of the Adobe applications.
But, before we proceed with the solutions, let us understand what are the reasons that may lead to Adobe Error 16. This will help you fix the issue more conveniently. The reasons may be:
- The Adobe Applications lack proper permissions to operate.
- Corrupted or Incompatible installation file downloaded.
- Corrupted or Missing Windows Registry files.
Let us try to fix the Adobe Error 16 issue with the help of various methods that proved to be useful to other users.
How To Fix Adobe Error 16 in Window 10
#1 – Run Adobe Application With Admin Rights
If your user account does not have admin privileges, the Adobe Error 16 may show up. Here’s a simple to way to see if running Adobe Application with Administrator right would work:
Step 1: Right click on the icon if the Adobe Application you are trying to run.
Step 2: From the right-click menu, click on the Run as Administrator option.
If the Adobe error 16 does not show up, and you are able to run the program successfully, it was a permissions issue. You can either launch Adobe application the same way as mentioned in the above steps, to give it a permanent fix, follow the steps mentioned below:
Step 1: Right-click on the Adobe applications icon, and click on the Properties option from the right-click menu.
Step 2: Go to Compatibility tab in the Properties window. Here, select the check-box named “Run this program as an Administrator“.
Now, click on Ok to apply the changes. The Adobe program will open with Admin rights every time you open it now. You can follow the same process for other Adobe Applications as well that show Adobe Error 16 while opening.
If running the Adobe application with Administrator rights did not work, try the next solution.
#2 – Restoring Permissions to the Adobe PCD and SLStore folders
If the Adobe PCD and SLStore folders do not have apt permission, they can cause the Adobe Error 16 in Window 10. Given below are the steps that will help you grant permission to the Adobe PCD and SLStore folders:
Step 1: Open a File Explorer Window (a File Explorer Window is simply any folder that you open). Now, on the top of the window, you will find some tabs, click on the View tab.
Step 2: Now at extreme right, you will find ‘Options’, click on that.
Step 3: A new window opens. Go to the view tab and in the Advanced Settings pane, you will find many options. Deselect the Use Sharing Wizard option.
Step 4: Select Show Hidden Files, folders and drives and click on OK.
Now, you have to grant some permissions on both the folders to fix the constantly appearing Adobe error 16. You can find both these folders at the folder addresses given below:
SLStore: C: > ProgramData > Adobe > SLStore
Adobe PCD:
In Windows 32 bit: Windows (C:) Drive > Program Files > Common Files > Adobe > AdobePCD
In Windows 64 bit: Windows (C:) Drive > Program Files (x86) > Common Files > Adobe > AdobePCD
Once you reach on any of the said locations, follow these steps to grant permissions:
Right click on both the Adobe PCD or SLStore folders, and click on Properties.
Click on the Security tab and set User Permissions.
Please grant the permissions to each User in respective folders as mentioned below in the Adobe PCD Folder and SLStore Folder sections. To do so, click on Edit button.
A new window will open. Here, select a User as mentioned below, then select the apropriate permission from the Permission for Everyone section:
Adobe PCD Folder:
Administrators: Full Control
System: Full Control
SLStore Folder:
Administrators: Full Control
Power Users: Everything except Full Control and Special
System: Full Control
Users: Read and Special
To finally fix the Adobe Error 16, you also have to change the ownership with the help of the following steps:
In the Security tab where we granted permissions above, you will find a box named Advanced. Click on that and if asked, accept the User Account Control (UAC) elevation prompt.
Now, go to the Owner section and select Change right beside the name of the owner. Select the username of the current user and click Check Names to select the user from the list. After this, click OK.
Select Replace Owner on Sub Containers and Objects. Now, you have to Checkmark the Replace all Child Object Permission Entries option available at the bottom section of the window. Then, press OK to save changes.
Now, check if the problem persists after this method or not. If yes, read on to find some other solutions.
#3 – Creating a new SLStore folder to Fix Adobe Error 16
Some of the users going through the Method #2 mentioned above also complained that they did not have any SLStore folder. The unavailability of an SLStore folder may also cause the Adobe Error 16 in Windows 10. This Directory is usually present in the Installation Directory (the drive in which the application is installed) of the Adobe Products, but if the Directory is missing for some reason, you can follow these steps to fix this problem:
Step 1: Firstly open C: drive on your PC, then go to ProgramData. There, you will find a folder named Adobe in it. Double click on it to open.
Step 2: Now, the directory of the Adobe application is where the SLStore is found. If the SLStore folder is not there, right-click on the empty space and click on New Folder from the options. Name the new folder as SLStore.
Now, try to run the application. Hopefully, you will be able to access it. But, if you are still getting Adobe Error 16, try the next method.
#4 – Add Missing DLL file in the Adobe Installation Directory
Missing DLL files can be another major reason why you may receive Adobe Error 16. Usually, the adbeape.dll file goes missing from the Adobe Installation folder and cause the error. You can easily solve the issue by pasting adbeape.dll file into the folder where Adobe application is installed.
You have to get this .dll file from some other PC which has Adobe product installed and running successfully in it.
Once you paste the .dll file, try to run the application as an Administrator.
If the issue is not solved, try out the next method.
#5 – Install Adobe Application Manager
The Adobe Application Manager is a freeware that is supposed to fix the Adobe Error 16 and various other issues that may occur with Adobe Applications. In order to fix the issue, you can download Adobe Application Manager on your PC. After downloading, run in and see if it fixes the issue. If not, go to the next method.
#6 – Reinstall Adobe Applications to fix Adobe Error 16 in Windows 10
If you are constantly getting Adobe error 16, it will be a great idea to reinstall the Adobe applications in your PC. The installed application or the files may be corrupted which is leading to the error.
Simply go to Control Panel > Programs and Features, then uninstall all the Adobe programs installed on your PC.
But before you install the Adobe programs again, you will also have to permanently delete the following directories from your PC. Deleting these files will make sure that you have gotten rid of all the Adobe’s corrupted files.
To permanently delete a folder or file, carry out these steps:
1. Single click on the folder or file.
2. Press Shift key and Delete key together.
3. Press Yes and the folder or file will be deleted permanently.
Note: Permanently deleting a folder or file means that it would neither be found in the folder containing it, nor in the Recycle bin.
Now, to delete all the existing files of Adobe in your PC. The following Directories and files in them are to be deleted:
C: > Program Files > Adobe
C: > Program Files > Common Files > Adobe
C: > Program Files (x86) > Adobe
C: > Program Files (x86) > Common Files > Adobe
C: > Program > Data > Adobe
Error 16 Adobe Acrobat Xi Pro Windows 10
Once you delete all these folders, it will make your PC free of any corrupted Adobe file.
Now, go ahead and give a fresh install to the Adobe applications of your choice and the Adobe Error 16 would not appear now.
There are several other generic methods that you can carry out to fix the Adobe Error 16 in Windows 10. These methods are said to have fixed the error, but these may not work in most of the scenarios. Some of these methods are:
Acrobat Pro Xi Download
1. Updating the Graphics Card Driver: If your PC’s graphics card driver is outdated, you can try updating it to the latest version. This article on Updating Driver in Windows 10 might help.
2. Update Windows: An outdated version of Windows may be causing all the trouble. If your Windows update is pending, try updating it to see how it goes with fixing the Adobe Error 16 in Windows 10.
3. Clean Windows Temporary Files: Excess Temporary files may also cause this error to happen. Try to clean the temporary file folders and check if the error is fixed.
I hope these methods to fix Adobe Error 16 helped you. If so, please mention in the comments which one helped you.
Error 16 Adobe Acrobat Xi Pro 2017